Refund and Cancellation Policy

Welcome to London Lace Clothing’s Refund and Cancellation Policy. This policy outlines the terms and conditions under which refunds and cancellations are processed for orders placed on our website.

Cancellation Policy

You may cancel your order within 24 hours of placing it for a full refund. To cancel an order, please contact our customer service team immediately with your order details. We cannot guarantee cancellation requests beyond this timeframe as orders may have already been processed for shipping.

Refund Policy

Eligibility for Refunds

We offer refunds under the following circumstances:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We may request photographic evidence to assess the damage or defect before processing a refund or replacement.

  • Incorrect Items: If you receive an incorrect item that does not match your order confirmation, please notify us within 48 hours of delivery. We will arrange for the correct item to be shipped to you or offer a refund upon return of the incorrect item.

Non-eligible Refunds

We do not offer refunds for the following reasons:

  • Change of Mind: We do not accept returns or offer refunds if you simply change your mind or no longer want the item.

  • Size Issues: Please refer to our size guide carefully before placing your order to ensure correct sizing. We do not offer refunds for items that do not fit as expected.

Return Process

If you are eligible for a refund based on the above criteria, please follow these steps:

  1. Contact Us: Notify our customer service team with your order details and reason for return.

  2. Return Authorization: Once authorized, securely package the item(s) and ship them back to us. You are responsible for return shipping costs unless the return is due to our error.

  3. Refund Processing: Upon receipt of the returned item(s), we will inspect them and process your refund within [3] business days. Refunds will be issued to the original method of payment.

Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us: